Terms and Conditions

The general terms and conditions of the online shop www.ornikwoodart.com are in accordance with the Consumer Protection Act (ZVPot), the recommendations of the Chamber of Commerce and the international codes for e-commerce.

The online shop www.ornikwoodart.com is operated by Darko Ornik, Kunova 26, 9245 Spodnji Ivanjci.

The General Terms and Conditions regulate the operation of the online shop www.ornikwoodart.com, the rights of the user and the business relationship between the provider and the buyer. the relationship between the supplier and the buyer.

Accessibility of information (legal summary)
The supplier undertakes to make the following information available to the purchaser at all times
– The identity of the company (name and registered office of the company, registration number),
– contact details for rapid and efficient communication (e-mail,
telephone),
– the essential characteristics of the goods or services (including after-sales services)
the essential characteristics of after-sales services and guarantees)
– the availability of products (any product or service offered on the Website)
(b) any product or service offered on the website should be available within a reasonable time
– the conditions for delivery of the product or provision of the service (method, place and time of delivery),
– all prices must be clearly and unambiguously stated and it must be apparent whether they already include
whether they include taxes and transport costs
– the method of payment and delivery
– the period of validity of the offer
– the period during which it is still possible to withdraw from the contract and the conditions for withdrawal;
whether and how much it will cost the buyer to return the product,
– an explanation of the complaints procedure, including all contact details.

Price

Price valid for all visitors to the online shop www.ornikwoodart.com
All prices in the online shop are in Euro currency (EUR) and include VAT of if the delivery address is within the European Union, unless explicitly stated otherwise.
Prices are valid at the time of order placement and have no predetermined validity. Product price
The price of the product at the time of order confirmation shall be deemed to be the quoted price. Prices are valid in the event of payment by the above methods of payment specified above, subject to the conditions specified above. If the price of an item changes during the of an item changes during the processing of the order, the Supplier will notify the Buyer.
If an item appears in the offer without a price or with a value of 0.00 EUR, this is due to a system error when adding items or updating the offer, therefore the price in this therefore not valid and the item is not available for sale or purchase.

The seller will use its best endeavours to provide the buyer with a lower price in all cases. Buyer or offer a suitable solution to the mutual satisfaction of both parties. Purchase The contract between the seller and the buyer is formed at the moment the seller confirms the order. (the buyer receives an e-mail with the status “Order confirmed”). From that moment all prices and other terms and conditions are fixed and apply to both the supplier and the buyer.

Payment method

In the www.ornikwoodart.com shop, the merchant offers the following payment methods

– via Stripe (credit abbreviation)
– Apple Pay, Google Pay
– Cash on delivery
The payment methods available depend on the country and the delivery options available. Merchant Issue an invoice on a durable medium, with itemised charges and instructions on how to cancel the purchase and return the products if and return the products, if necessary and possible. The sales contract (order) will be stored electronically on the server and will be and is available to the buyer at any time in his user profile (My account).

Invoicing

www.ornikwoodart.com will also send the invoice to the customer upon delivery of the ordered items, in PDF format to the buyer’s e-mail address. The invoice will include a breakdown of the price and all costs related to the purchase and a notice of the right to associated with the purchase and a reference to the right of withdrawal. Personal collection not possible Personal collection is not possible.

It is the buyer’s responsibility to verify the accuracy of the information before placing an order. Subsequent We do not accept any complaints regarding the correctness of the invoices issued. By placing an order, the purchaser confirms that he/she is aware of the content of these terms and conditions.

Purchase procedure

Registering as a new user is not required to make a purchase.
Order in queue After placing an order, the customer will receive an email notification that the order has been placed in the
in the queue. At this stage, the customer has 1 hour to cancel the order. To cancel the buyer must send the cancellation within the specified time limit after receiving the order confirmation to the following address info@ornikwoodart.com
Full information on the status and content of the order is always available to the customer/user at the following address
the website of the supplier, in particular in the “My account” section.

Order confirmed

After 2 hours from the time the order is placed in the queue, but within a maximum of 2 working days, the Offeror will inspect the order, check availability and confirm or reject the order with reasons. The Offeror reserves the right to invite the Buyer to its premises if necessary. Upon confirmation of the order, the supplier shall notify the buyer by e-mail of the expected delivery date. The contract for the purchase of the ordered items between the buyer and the supplier is irrevocably concluded at this stage.

Goods dispatched

Within the promised time limit, the supplier will pack and ship the goods and notify the buyer by e-mail or telephone. In the aforementioned e-mail, the Supplier shall also inform the Buyer of the return policy, the cancellation procedure in the event of late delivery and the procedure in the event of a complaint.

Using a discount code

Select the items you wish to purchase and add them to your basket. The value of your order must be at least £1 more than the value of the discount code. When you have finished adding items to your basket, click the Checkout button. Choose your delivery method, enter your delivery address and select your payment method.

In the same step, enter the discount code in the Gift Voucher, Promotional Code, Discount Code field and confirm your entry by clicking the Apply button. Only one voucher can be used per item. Then click the Apply button.
Only one discount code can be used for the purchase of any one item. The number of discount codes cannot exceed the number of different items ordered (for example, if you order 4 items, you can use 4 different discount codes at the same time).
When you enter the discount codes, the value of the discount codes will be automatically deducted from the price of your order in the final step – Order Summary. You will then be left with the remaining amount to pay. A discount code is a one-time code, which means that you can only use it once.

Right of withdrawal, return of goods

The Buyer has the right to notify the Company within 15 days of receipt of the Goods (to the Buyer’s contact e-mail address purchase@ornkwoodart.com by writing the following sentence in the subject line: “Withdrawal from the Contract”) that he/she is withdrawing from the Contract without having to give a reason for his/her decision. The cost to be borne by the Buyer in connection with the withdrawal from the contract is the cost of returning the goods; the goods must be returned to the Seller no later than 30 days from the date of delivery of the notice of withdrawal (purchase).
In the event of withdrawal, the Buyer shall bear the cost of returning the goods. The buyer will not be charged any other costs for returning the goods.
The goods must be returned undamaged and in the same quantity. Payments will be refunded as soon as possible, but no later than 30 days after receipt of the notice of withdrawal.
of withdrawal from the contract. The offeror is not obliged to accept deliveries with a ransom note or deliveries that do not comply with the offeror’s general terms and conditions.

Substantive error

Material defects and the conditions for claiming material defects are set out in Articles 37, 37a, 37b, 37c, 37d, 38 and 39 of the Civil Code.
Article 37:
OrnikWoodArt (hereinafter referred to as the seller) delivers the goods to the consumer in accordance with the contract and is liable for material defects in its performance.
The defect is material
– when the goods do not have the characteristics necessary for their normal use or distribution;
– if the goods do not have the characteristics necessary for the particular use for which the buyer buys them, which were known to the seller or should have been known to him
known or ought to have been known to the seller;
– if the goods do not have the qualities and characteristics expressly or impliedly agreed or prescribed; or
prescribed;

– if the seller has delivered an item which does not correspond to a sample or model, unless the sample or model was shown for information purposes only.

The suitability of the goods for normal use shall be judged by reference to normal goods of the same kind and taking into account any representations made by the seller or manufacturer about the characteristics of the goods, in particular by means of advertising, product presentation or claims made on the goods themselves.
Liability for material defects shall be governed by the provisions of the law governing contractual relations, unless otherwise provided in this law.
Article 37a:
The consumer may exercise his rights in respect of a material defect if he notifies the seller of the defect within two months of the date on which the defect was discovered.
The consumer must describe the defect in detail in the notice of defect and give the seller the opportunity to inspect the goods.
The consumer may deliver the notice of defect to the seller in person, with a receipt from the seller, or by sending it to the shop where the goods were purchased or to the seller’s agent with whom the consumer has concluded a contract.
Article 37b:
The seller is not liable for material defects in the goods which become apparent after two years from the date of delivery of the goods.
If the subject of the contract between the seller and the consumer is a second-hand good, the seller shall not be liable for material defects in the good which become apparent after one year from the date of delivery of the good.

A defect in the goods shall be deemed to have existed at the time of delivery if it occurs within six months of the date of delivery.
Article 37c:
A consumer who has duly notified the seller of a defect shall have the right to require the seller to
– repair the goods; or
– reimburse a proportion of the price paid in relation to the defect, or
– replace the defective goods with new goods in perfect condition; or
– refund the amount paid.

In any case, the consumer shall also have the right to claim damages from the seller, in particular reimbursement of the costs of materials, spare parts, labour, transfer and transport of the products incurred as a result of the fulfilment of the obligation referred to in the previous paragraph of this article.
The rights of the consumer referred to in paragraph 1 shall lapse after a period of two years from the date on which the consumer was informed of the material and the seller was notified of the defect.
Article 37c:
No contractual provision may limit or exclude the seller’s liability for
defects as provided for by this law.
Any contractual clause contrary to the preceding paragraph shall be null and void.
Article 38:
The consumer has the right, if the service has been provided incorrectly, to require the service provider to
– remedy the defects in the service provided; or
– reimburse the consumer for part of the price paid, in proportion to the inadequacy of the service provided; or
– provide the service again; or
– refund the amount paid.

The periods laid down for the seller’s liability for material defects apply mutatis mutandis to the service provider, unless a longer period is laid down by a specific law.
Article 39:
If the existence of a defect in the goods or an irregularity in the performance of the service is not disputed, the trader must, as soon as possible and within eight days at the latest, comply with the consumer’s request as referred to in Articles 37c and 38 of this Law.
If the existence of a defect in the goods or an irregularity in the provision of the service is disputed, the trader must respond in writing to the consumer’s request within eight days of receiving it.

Delivery

The supplier must deliver the goods or services within the promised time, which indirectly depends on the carrier. Parcels are delivered by Post Slovenije, GLS, DPD and others. The estimated delivery time is 1 to 30 days, sometimes longer due to special circumstances. If you do not receive your parcel within 7 working days, please send an email to www.ornikwoodart.com
Shipping is included in the price of the product.

Guarantee

Our products are covered by a voluntary guarantee of 60 days from the date of receipt of the goods.
We do not offer products according to Articles 2 and 3 of the Regulation on Goods Subject to a Mandatory Warranty for Faultless Operation (Official Gazette of the RS, No. 14/2012).
If the offer includes a product that is subject to a legal guarantee, the conditions of the guarantee are specified in the product description in the online shop.

Right to privacy

The Provider undertakes to keep all personal data secure at all times. It will be used
exclusively for the purpose of sending information material, offers, invoices, own research and analysis and other necessary communication. Under no circumstances will the user’s data be passed on to third parties.
The information you provide to us in the context of an enquiry is provided voluntarily and on the basis of your consent to communication by e-mail for the purpose of communication relating to your enquiry. We will only process this information for the purpose of preparing the offer and communicating with you. You are solely responsible for the accuracy of this information.

The data provided is necessary for the data processor to process the request received.
The data provided is necessary for the processing of the request received by the data controller (request) and is considered to be the processing of data relating to a contract in accordance with Article 6 of the General Data Protection Regulation. In this context, a request is considered to be a contract and the sale of products by the data processor.

Communication

The Provider may contact the User by means of distance communication only if the User does not expressly object.
Advertising e-mails must contain the following elements
be clearly and unambiguously identified as advertising messages,
the sender must be clearly identifiable, the various campaigns, promotions and other marketing techniques must be identified as such, the conditions for participation must be clearly stated and the user’s wish not to receive advertising messages must be respected.

Childcare

Advertising messages must be clearly visible (age appropriate) and clearly distinguishable from
clearly distinguishable from games and contests. Any communication to children must be age appropriate and must not exploit children’s confidentiality, lack of experience or sense of loyalty. A provider must not accept an order from someone they know or suspect to be a child without the express permission of the child’s parent or guardian. A provider must not accept an offer from a child without the express permission of the child’s parents or guardians. The Provider shall not disclose any information received from a child to any third party other than a parent or guardian. The Provider shall not
provide free access to products or services that are harmful to children.

Disclaimer

The Supplier uses its best endeavours to ensure that the information published on its website is up to date and accurate. However, the characteristics of the items, their availability and price may change so rapidly that the Supplier is unable to correct the information on the Website. In such a case, the Supplier will inform the Purchaser of the changes and give the Purchaser the opportunity to cancel the order or to exchange the item ordered. The Supplier is not responsible for the content of reviews written by visitors. The Provider will review reviews prior to publication and will reject those that are manifestly untrue, misleading or offensive. The Provider is not responsible for the information contained in the reviews and disclaims any liability arising from the information contained in the reviews. All photographs of products are symbolic and do not guarantee the characteristics of the product.

Complaints and disputes

The Provider complies with applicable consumer protection legislation and has in place
an effective complaints handling system. In the event of problems, the buyer may contact
the provider via e-mail. The complaints procedure can be done by e-mail
info@ornikwoodart.com (please write the phrase “online purchase complaint” in the subject/subject) or in writing to the company’s address.
The supplier will acknowledge receipt of the complaint within five working days and inform the customer of the progress of the procedure within a further eight days. The Supplier will use its best endeavours to resolve any disputes amicably. If no amicable settlement is reached, the court of the Buyer’s domicile shall have exclusive jurisdiction to settle any dispute between the Provider and the Buyer. The Provider acknowledges that an essential feature of of a consumer dispute, at least as far as judicial resolution is concerned, is its disproportionality between the economic value of the claim and the costs incurred in resolving the dispute itself. This is also the main obstacle to a consumer not bringing a dispute before the courts. Therefore, the provider makes every effort to resolve any disputes amicably.
We wish you a pleasant shopping experience!
About the company – the seller
The Company:
Ornikwoodart
Darko Ornik
Kunova 26
9245 Spodnji Ivanjci

Delivery of orders

Products will be despatched within 7 days of payment being received. For bespoke products, the delivery time is agreed between the seller and the customer.
Delivery charges:
Delivery is included in the price of the product.
Delivery service and method used:
All orders are shipped via Post Slovenia, GLS, DPD and others.
All shipments are insured and with tracking.
Delivery time:
EU countries from 3-21 working days from the day the order is marked as dispatched.

Rest of the world from 7-28 working days from the day the order is marked as dispatched.

Return shipping costs are the responsibility of the buyer and must be sent by tracking service. We do not accept ransomed returns.
Refunds will be issued as soon as possible.
The consumer does not have the right to withdraw from the contract in the case of contracts for products that have been manufactured according to
according to the consumer’s precise instructions and tailored to the consumer’s personal needs, because they are not suitable for return due to their nature.